Filling Your Prescription
What is the XYREM Success Program®?
The XYREM Success Program provides support for patients. You are enrolled in this program when your doctor faxes your first XYREM prescription to SDS Pharmacy.
SDS Pharmacy, with the XYREM Success Program, has specially trained pharmacists, nurses, and Admissions Specialists. They will review educational information with you. They will also answer any questions you may have before sending your first supply of XYREM.
What does SDS Pharmacy do?
Once your doctor has faxed your XYREM prescription to SDS Pharmacy with the XYREM Success Program:
- An SDS Pharmacy team member will check to make sure the prescription is valid.
- An Admissions Specialist will then call you within 48 hours to review your insurance coverage. (See the question on next page, “Is XYREM covered by insurance?”)
- An SDS Pharmacy team member will schedule your shipment with you. The team member will confirm that you have read and understood the XYREM Success Program educational materials. If your doctor did not give these materials to you, SDS Pharmacy will mail them to you before or with your first shipment of XYREM.
SDS Pharmacy will always confirm where and when you would like your XYREM delivered. They will also confirm who will sign for your shipment. This person must be at least 18 years old. It can be you or someone you choose.
XYREM will be shipped via overnight delivery service. You or your designee must sign for the shipment. Your designee’s name will be kept on file. SDS Pharmacy will match the delivery signature to the one it has on file. They will also call you to make sure you got your shipment.
If SDS Pharmacy can’t reach you, an SDS Pharmacy team member will leave a phone message and ask you to call back. The toll-free number (1-866-997-3688) of the SDS Pharmacy will show up on caller ID. The words “Express Scripts” may also appear.
How is my XYREM prescription filled?
XYREM is available only from SDS Pharmacy. SDS Pharmacy is part of the XYREM Success Program. The XYREM Success Program was developed with the FDA to make sure that XYREM is distributed and used in a safe way.
How will I receive my shipment of XYREM?
Your XYREM will be shipped to you by an overnight delivery service. Each shipment comes with a XYREM Medication Guide. Please read this guide carefully each time you get a new shipment.
What will I receive with my XYREM shipment?
Each XYREM shipment will contain:
- 1 or more bottles of XYREM.
- 2 dosing cups with child-resistant caps.
- A liquid measuring syringe.
- The XYREM Medication Guide.
- Does not include water
Your first XYREM shipment will include a vibrating alarm clock. It will also include a brochure about the XYREM Nursing Program. A nurse from the XYREM Nursing Program will call you after you have received your first shipment of XYREM. If you want, the nurse will also call you to answer any additional medical questions about taking XYREM you may have during your first month of XYREM therapy and to monitor your progress.
You can reach one of the nurses from 8:30 am – 5:30 pm, Central Standard Time, Monday-Friday, if you have any questions about XYREM. Call the XYREM Success Program toll-free number at 1-866-997-3688.
Can my local pharmacy provide XYREM?
No, but in some cases the delivery service may deliver your XYREM to a local pharmacy for you to pick up.
How do I get refills of XYREM?
SDS Pharmacy will call you when it is close to your refill time. However, you can also call the XYREM Success Program yourself when you have a 7-day supply of XYREM left. Be ready to tell the Pharmacy team where you would like your XYREM delivered. Also tell them the name of the adult who will sign for the package.
How do I get a new prescription after my last XYREM refill?
SDS Pharmacy will send a fax to your doctor when your last XYREM prescription is shipped. This fax will ask your provider to send a new XYREM prescription to the Pharmacy team. The prescription label on your XYREM bottle(s) will also state “0 refills remaining.”
Talk with a XYREM Patient Connection Mentor
The XYREM Patient Connection program provides an opportunity for you to talk one-on-one with a mentor who has been diagnosed with excessive daytime sleepiness and/or cataplexy with narcolepsy, and has been treated with XYREM.
