To support patients in obtaining and using XYREM®, Jazz Pharmaceuticals along with the FDA developed the XYREM Success Program® for Patients. This program includes educational materials about XYREM, and toll-free access to the XYREM central pharmacy (SDS Pharmacy) where specially-trained staff are available to answer questions 24 hours a day/7 days a week. The XYREM Success Program makes sure that XYREM is distributed and used in a safe way.
Once your doctor has faxed your XYREM prescription to SDS Pharmacy with the XYREM Success Program:
SDS Pharmacy will always confirm where and when you would like your XYREM delivered. They will also confirm who will sign for your shipment. This person must be at least 18 years old. It can be you or someone you choose.
XYREM will be shipped via overnight delivery service. You or your designee must sign for the shipment. Your designee’s name will be kept on file. SDS Pharmacy will match the delivery signature to the one it has on file. They will also call you to make sure you got your shipment.
If SDS Pharmacy can’t reach you, an SDS Pharmacy team member will leave a phone message and ask you to call back. The toll-free number (1-866-997-3688) of the SDS Pharmacy will show up on caller ID. The words “Express Scripts” may also appear.
Xyrem is a prescription medicine used to treat the following symptoms in people who fall asleep frequently during the day, often at unexpected times (narcolepsy): suddenly weak or paralyzed muscles when they feel strong emotions (cataplexy) or excessive daytime sleepiness (EDS) in people who have narcolepsy.
Patients can only have their Xyrem® prescriptions filled through the Xyrem Success Program®.
Talk with a XYREM Patient Connection Mentor
The XYREM Patient Connection program provides an opportunity for you to talk one-on-one with a mentor who has been diagnosed with excessive daytime sleepiness and/or cataplexy with narcolepsy, and has been treated with XYREM.